Ujet
Ujet is a cloud contact center platform that redefines customer experience with its AI-powered capabilities. Offering services like CX transformation, CRM data unification, real-time analytics, and voice, digital & AI engagement, Ujet ensures seamless and efficient customer interactions.
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Description
Ujet: Reimagining Contact Center Solutions
Ujet is a cloud contact center platform that is redefining customer experience. The platform leverages the power of AI to accelerate contact center capabilities, providing a secure, end-to-end solution.
Key Services
- CX Transformation: Ujet offers smart device capabilities like channel blending, photo and video sharing, and biometric authentication to modernize your customer experience (CX).
- CRM Data Unification: Ujet ensures real-time read and write of all customer data and personally identifiable information (PII) to your CRM, creating a single source of truth for all customer data and decision-making.
- Real-time Analytics, Predictive Intelligence, and Automation: Ujet's powerful AI, advanced analytics, and intelligent automation drive operational efficiency and CX personalization, accelerating resolution and minimizing manual tasks and errors.
- Voice, Digital & AI Engagement: Ujet delivers exceptional customer experiences with an intelligent, integrated suite for interaction management and agent support across voice, SMS, chat, virtual agent, and agent assist.
Ujet's platform is easy to use and integrates seamlessly with key customer service solutions. Experience the transformative power of advanced technology with Ujet today.
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What our clients say about our work.
“We saved 20% over any other provider we were quoted”
We had a very unique set of connectivity needs and the team at Infrastructure Guides placed us in 10 data centers globally while simplifying our processes. We saved over twenty percent from any other provider we were quoted.
“IG helped us finish a migration project we started years ago”
We had an infrastructure to public cloud project that we were migrating over a number of years. Infrastructure Guides wrote us a new data center contract which allowed us step down our environment over time. They also got us express routes to limit our exposure to public cloud data fees.
“IG saved us $20,000 per month on our contract”
We had been with the same colocation provider for over 10 years and our costs were getting out of control. Infrastructure Guides helped us negotiate back to market rates, saving us over $20,000 per month without having to change a thing with our existing infrastructure.
