Genesys
Genesys, a global leader in Experience as a Service (EAAS) and contact center solutions, delivers proactive, predictive, and hyper-personalized customer experiences for organizations in over 100 countries. Leveraging cloud, digital, and AI technologies, Genesys deepens customer connections and improves employee productivity.
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Description
About Genesys
Genesys, a global leader in Experience as a Service (EAAS) and contact center solutions, orchestrates billions of remarkable customer experiences annually for organizations in over 100 countries. Leveraging the power of cloud, digital, and AI technologies, Genesys enables organizations to deliver proactive, predictive, and hyper-personalized experiences.
Key Services
- Experience as a Service: Genesys' vision for empathetic customer experiences at scale.
- Cloud, Digital, and AI Technologies: These technologies power Genesys' solutions, deepening customer connections across every marketing, sales, and service moment on any channel.
- Employee Productivity and Engagement: Genesys improves these areas, transforming back-office technology into a modern revenue velocity engine.
With Genesys, organizations can foster customer trust and loyalty by delivering true intimacy at scale.
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What our clients say about our work.
“We saved 20% over any other provider we were quoted”
We had a very unique set of connectivity needs and the team at Infrastructure Guides placed us in 10 data centers globally while simplifying our processes. We saved over twenty percent from any other provider we were quoted.
“IG helped us finish a migration project we started years ago”
We had an infrastructure to public cloud project that we were migrating over a number of years. Infrastructure Guides wrote us a new data center contract which allowed us step down our environment over time. They also got us express routes to limit our exposure to public cloud data fees.
“IG saved us $20,000 per month on our contract”
We had been with the same colocation provider for over 10 years and our costs were getting out of control. Infrastructure Guides helped us negotiate back to market rates, saving us over $20,000 per month without having to change a thing with our existing infrastructure.
