Five9
Five9 is a leading provider of cloud-based contact center solutions, enhancing customer experiences and driving business growth. With services like customer experience management, agent empowerment, business agility, and workflow automation, Five9 is transforming the way businesses interact with their customers.
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Description
Five9 - Revolutionizing Customer Experience
Five9 is a leading provider of cloud-based contact center solutions, dedicated to transforming customer experiences and driving business growth. With a focus on balancing business and emotional intelligence, Five9 ensures personalized, intuitive, and human-like interactions for customers.
Key Services
- Customer Experience: Five9 enables businesses to engage customers on their preferred channels, providing an intuitive and personalized experience.
- Agent Empowerment: Five9's technology empowers agents to focus on customers, connecting touchpoints across time and channels for a seamless customer journey.
- Business Agility: With easy-to-use interfaces, Five9 equips contact centers with the tools and insights needed to respond to changing conditions quickly and intelligently.
- Workflow Automation: Automate intelligent cross-platform workflows with real-time data, reducing manual work and delivering exceptional customer service.
With over 20 years of experience in the cloud contact center industry and serving over 2,500 customers worldwide, Five9 is committed to creating powerful customer connections and driving business success.
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What our clients say about our work.
“We saved 20% over any other provider we were quoted”
We had a very unique set of connectivity needs and the team at Infrastructure Guides placed us in 10 data centers globally while simplifying our processes. We saved over twenty percent from any other provider we were quoted.
“IG helped us finish a migration project we started years ago”
We had an infrastructure to public cloud project that we were migrating over a number of years. Infrastructure Guides wrote us a new data center contract which allowed us step down our environment over time. They also got us express routes to limit our exposure to public cloud data fees.
“IG saved us $20,000 per month on our contract”
We had been with the same colocation provider for over 10 years and our costs were getting out of control. Infrastructure Guides helped us negotiate back to market rates, saving us over $20,000 per month without having to change a thing with our existing infrastructure.
